The short version? You’re set to top up $10, but you’ve been charging a little more than usual recently? this app tops up your account with a credit card charge of $60 completely without your authorization.Ĭustomer support is useless because there is absolutely nothing they can do. It then tops off your account based on how much they estimated you’ll need, overriding your original top up setting.
However, the vast majority of public chargers are this app so I’ve been left with basically no other options.īe aware that buried in the terms of service is a “feature” that analyzes your recent charge usage. My experiences with this app have been atrocious and their shady business tactics have really soured my opinion of them. Allowing users to make these changes would be ideal, since Charge Point reps can’t check each station. If they aren’t, they should be marked as such on the map.
App and company needs a real policy for making sure stations are up and running. Saying we’ll look into it and then emailing a day later to say, “hurr durr we don’t know, call us if it stays broken” is pitiful support. Support/reporting feature is good in design but fails to execute ACTUAL support. This is a big problem.Īs an EV owner, it’s important to have reliable, accurate information so that I can plan trips accordingly. Some stations are clearly disabled by the owners or they make it difficult to access them (blocking them with cars or simply disabling the power supply, etc). It’s not a public station if a company won’t let everyone use it, period. If a station is marked public, it should be accessible to everyone, not in a gated community or tow zone. Leaving a 3 star review because I do like and use ChargePoint, however, improvements must be made to make it effective. Please fix these interface issues because ChargePoint is now a critical part of the transportation infrastructure of the United States, for better or worse. The new tap-to-charge feature is pretty great, thanks for that. You have to tap on the station again to confirm that both stalls of the station are unavailable. You might be tricked into thinking that this station is available for charging, but “free” here refers to the cost, $0. Tapping on a station on the map has the words, “In Use, AC, Free”.
I would expect instead that My Spots would show just my favorite station with its two stalls clearly shown so I can see if 0/2, 1/2, or 2/2 of the stalls are available. You’d think that I could “heart” my frequent charging stations and easily see their status, not using the map, but the “My Spots” list shows that station and then a bunch of other stations in the same row so it’s not clear when my “heart”ed station is available. Just show me my nearby map and a “loading” indicator. Then after a few seconds, the map zooms in automatically. I don’t like that the initial view when I open ChargePoint is a zoomed-out view of the USA. I primarily use the this app app to see if a nearby charger is available. My earlier commentary on the Home Flex items, however, are entirely this app’s responsibility. Lots of complexities here, most of which are not on this app. I wish things would just work, like our experience with getting gasoline, but I am sure eventually it will. Clearly the data is being captured, so please let us see it! In terms of support for public this app charging stations, it is all still a bit finicky - but such is the state of electric vehicle charging everywhere. My VW ID.4 has some issues of its own with regards to scheduled charging, and it would be so helpful to drill into the line chart or look at underlying details. In our world of hybrid and non-9-to-5 work schedules, this limitation is baffling.Ģ- More analytics and ability to look into charging sessions and curves. At minimum it should support specific days and multiple on/off events per day. While ChargePoint is decent, it has seen few functionality enhancements in the last year, and there are a couple features it should have by now:ġ- Ability to schedule more than a single “weekday” and single “weekend” on/off. I use the this app app mostly to support my this app Home Flex L2 EVSE at my home.
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